Frequently Asked Questions
Starting counseling can come with a lot of practical questions. Below are answers to some of the things clients ask most often about appointments, insurance, telehealth, privacy, and getting started.
What can I expect in my first session?
The first session gives us time to talk about what brings you to counseling, your current concerns, relevant history, and what you hope to get from treatment. We will also begin identifying goals and discussing what approach may be the best fit for your needs.
How long are sessions?
Most counseling sessions are approximately 50 to 60 minutes. Shorter sessions may be available when clinically appropriate, and some services may use a different session length depending on the purpose of the appointment.
What ages do you see?
I work primarily with adults and older adolescents.
Do you offer Christian counseling?
Yes. Christian counseling is available for clients who want faith included in the counseling process. Scripture, prayer, Christian beliefs, and spiritual concerns may be incorporated when clinically appropriate and consistent with your goals. Faith integration is always optional.
What types of concerns do you help with?
I work with concerns including anxiety, depression, trauma, substance use and recovery, stress, grief, emotional regulation, family conflict, and difficult life transitions.
Do you offer telehealth?
Yes. Secure telehealth is available to clients throughout North Carolina. In person appointments are also available in Jefferson and Boone.
Do you accept insurance?
Yes. Renewed Mind Counseling currently accepts Aetna, Blue Cross Blue Shield of North Carolina, and Cigna/Evernorth. Coverage and benefits vary by plan, so eligibility should be verified before your first appointment. Private pay is also available.
What are your private pay options?
Private pay is available for clients who prefer not to use insurance or whose plan is not currently accepted. Current rates vary by service and can be discussed during your consultation or before scheduling.
Do you offer a sliding scale?
A limited number of reduced fee appointments may be available based on availability. Please ask during your consultation.
Can I use an HSA or FSA card?
Many clients are able to use HSA or FSA funds for eligible counseling services. Because plan rules vary, you may want to confirm eligibility with your HSA or FSA administrator.
What is your cancellation policy?
Appointments require 24 hours notice for cancellation or rescheduling. Late cancellations and missed appointments may be subject to a fee according to the practice policy provided during intake.
Is counseling confidential?
Yes. Counseling is confidential, with certain exceptions required by law or professional ethics, such as situations involving immediate safety concerns or suspected abuse or neglect. These limits will be reviewed with you during the informed consent process.
What if I am in crisis?
Renewed Mind Counseling is not an emergency or crisis service. If you are experiencing an immediate mental health emergency or are in danger, call 911, call or text 988, or go to the nearest emergency department.
How do I get started?
The easiest way to begin is to schedule a free consultation. We can briefly discuss what you are looking for, answer questions, and determine whether Renewed Mind may be a good fit for your needs.